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| Topics Covered
Organisational Intelligence: Planning for Data, Information & Knowledge Needs in Simple & Complex Environments - 3 Days ** New: Now also available: 1-Day Overview Workshop Download Outline |
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 | Introduction to Organizational Intelligence • What is Organisational Intelligence? • The Scope of an Organisational Unit (activity-based teams to global, multi-national organisations) • Goals & Objectives of different Organisational Types • How to Assess the Organisation’s Information & Knowledge Consumption & Production Needs By Modelling Its: Environment, Structure, Geographic Span, Internal Processes, Coordination Needs & Culture Designing People-focused Information Products • Assessing Current Information / Knowledge Behaviours against Organisational Needs • Comparing Idealised versus Actual Information Behaviours • Establishing Stakeholder Needs According to Work Type (ie.theoretical/contextual) & Knowledge Type (eg.technical) • Presenting Findings in a way that Stimulates Debate and Promotes Buy-in: Personas & Context-scenarios • Dealing with issues around Organisational Culture, Motivation & Trust Strategic Alignment • Balanced Scorecards (BSC) & their relevance to the Non-Profit/Public Sector • When is it worth developing a BSC for your Organisational Unit • Potential Benefits & Common Reasons for Failure • Assessing your Organisation's Environment with PESTEL • Translating Strategy to Action by setting Objectives, Measures & Targets for each BSC Perspective Business Processes • Describing your Organisation through Activity Models • What is a Business Process and Why Analyse it? • Approaches to Business Process Identification & Mapping • Tracking the Information / Knowledge Needs of Key Business Processes • Identifying Business Process Inefficiencies & Improvement Methodologies • Metrics & Guarding Against Unintended Consequences Information Management Strategy • Choosing Info Formats Appropriate for Situation-awareness, Decision-making Needs, and Progress-tracking • Where Dashboards Fit Into Your Information Management Strategy • Information Sourcing: Structured & Unstructured, Internal & External Data Sources • Information Architecture: Datawarehouses, Metadata, Classification Systems, Taxonomies Knowledge Management Strategy • Formal Communication Hierarchies versus Informal Collaborative Networks • Conducting an Organisational Network Analysis (ONA): Identifying Key Personnel & Informal Networks • Planning a Networking Approach Approriate to the Purpose • Choosing Appropriate Tools for Collaboration: Forums, Wikis, Shared Calendars, Conferencing Tools, etc • Measuring the Efficiency of KM & Organisational Networking Initiatives |